My Skills & Certifications

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California Real Estate License

CA Apartment Association Resident Manager Certification

IREM Accredited Residential Manager

License obtained from the California Department of Real Estate. Educational subjects included Real Estate Law, Property Valuation, Financial Analysis, Financing, Ethics, Contracts, Escrow Procedures, Listing a Property, Closing a Sale, Fair Housing, Property Management.

Certifications obtained through coursework & exam completion. Topics covered included People Management, Multifamily Marketing & Leasing Strategies, Accounting & Budgeting, Physical Property Maintenance, Ethics.

Microsoft Office Suite

Canva & Adobe

Extensive experience with Word, Excel, PowerPoint, One Note, & Outlook. Created company documents, instructional handouts, presentations, data management, reporting spreadsheets.

Created & edited documents, flyers, brochures, property visuals, graphics, photos, & short videos.

Sales & Customer Service

Over eight years of diverse leasing experience & tenant communications. Active listening, persuasive communication, objection overturn, genuine connection, timely proactive response, lead generation, pipeline management, maintaining product knowledge.

Strong ability to identify & define challenges with the goal of developing creative solutions. Work well under pressure. Conflict resolution experience with residents and prospective residents.

Problem Solving

Leadership

Management & oversight of leasing staff, property vendors, janitorial staff. Demonstrated effective interpersonal communication, team building, emotional intelligence, delegation, accountability, & integrity.

Utilize Outlook calendar, property management calendar, Task List, & One Note to efficiently manage my schedule & prioritize tasks on a daily, weekly, & monthly basis. Ability to promptly adjust as required.

Organization & Time Management

Appfolio

Over three years experience with Appfolio property management software. Utilized most features. Highly familiar with Appfolio's CRM program.

Four years of experience operating Yardi property management software. Most used programs - Voyager, Rent Cafe, & CRM.

Yardi

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